FREQUENTLY ASKED QUESTIONS

If you have any questions that are not listed, please contact us directly via phone or email.

FAQ's




Got Questions ?





  • About Hiring ?

    Should you have questions that are not listed in the FAQ section, please contact us directly.

  • About Sales ?

    From time to time, we have new or used equipment for sale. Please contact your local branch for details.

  • About Accounts ?

    To open a trading account or related queries, please contact your local branch.

36 year history of servicing the Great South-East  Founded as a partnership in 1981 through the purchase of a small equipment hire business in Rocklea, Active Hire has successfully grown over the last 36 years servicing the building, construction, local government, industrial manufacturing, events and home handyman markets.

We supply to both professional and private customers. Our equipment is used in Industrial, Residential, Commercial, Engineering environments to name a few



We are open weekdays 6.30am - 5.00pm and Saturdays 7am - 12.00pm



Yes,  we deliver to all areas, including giving you operating instructions on the use of the equipment.
We provide professional advice on what tools will best suit your particular task enabling you to complete your job quickly, safely, effectively, and cost efficiently. If you can't find what you are looking for on this website please do not hesitate to call us.
We provide a full demonstration before hiring, pointing out all safety features, advising on safe operation and making sure you are fully confident in operating the equipment.
 In most circumstances there is no cancellation charge. If you decide not to hire the item of plant for any reason please try and give as much notice as you can.
Long term hire constitutes a period greater than one month. Special rates can be agreed prior to the hire commencing subject to the minimum term being fulfilled.
You are fully responsible for the safe keeping of the plant whilst on hire. Check with your insurer that you have adequate insurance cover for the item of plant prior to hiring. We can assist in providing any information your insurer may request.
New customers who do not have a Hire Credit Account will need to provide two forms of identification that include a photograph and current address. Accepted forms of ID are as follows; Passport, Driving License, Bank Statement (within last 2 months), utility bill (within the last two months). A deposit will be required on a per item hired basis. Sale or Hire is at the discretion of Active Hire.
 Yes we accept card payments from most major card issuers. Please note we do not accept American Express unless by prior arrangement.
We offer full 30 day trading accounts to registered businesses that hold a current ABN. All accounts are subject to the terms and conditions outlined in the application form. Application Form can be downloaded from the Downloads Page.
 We provide full back up support. Please contact us if you are experiencing any problems or faults with your hired equipment. 
We provide an extensive range of equipment for hire. In addition to this, we provide delivery and pick up if needed, safe operation instruction, technical advise (limited to manufacturers specification).
 All our branches hold consumables suited for use with the equipment. We carry a range of abrasives like grinding discs through to additional fuel for petrol and diesel powered machinery.